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Chapitre d'ouvrage

How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning

Rawia Sammout, Makram Souii, Mansour Elghoul

This paper describes research that aims to provide a new strategy for Customer Relationship Management for Air Transportation. It presents our proposed approach based on Knowledge Management processes, Enterprise Risk Management and Case-Based Reasoning. It aims to mitigate risks facing in air…

HCI in Business, 8527, Springer International Publishing, pp.103-111, 2014, Lecture Notes in Computer Science, 978-331907292-0. ⟨10.1007/978-3-319-07293-7_10⟩. ⟨hal-03663573⟩

Chapitre d'ouvrage

Extraction of Priority Rules for Boolean Induction in Distributed Manufacturing Control

Nassima Aissani, Baghdad Atmani, Damien Trentesaux, Bouziane Beldjilali

In reactive manufacturing control, the allocation of resources for tasks is achieved in real time. When a resource becomes available it chooses one of the tasks in its queue. This choice is made according to priority rules which are designed to optimize costs, time, etc. In this paper, the aim is…

Borangiu, Trentesaux, Thomas. Service Orientation in Holonic and Multi-Agent Manufacturing and Robotics, 544, Springer International Publishing, pp.127-143, 2014, Studies in Computational Intelligence, ⟨10.1007/978-3-319-04735-5_9⟩. ⟨hal-03470287⟩

Rapport

SYLWATT: Etude d’une unité de micro-cogénération biomasse avec moteur Ericsson

Eric Delacourt, Céline Morin, E. Therssen, F. Cazier

[Rapport de recherche] ARCIR Région Nord-Pas-De-Calais. 2014. ⟨hal-03522938⟩

Article dans une revue

Evaluation de la performance des blocs opératoires: du modèle aux indicateurs, Assessing Hospital Operating Rooms Performance: a framework and indicators

Frédéric Bonvoisin, Sondès Chaabane, Olivier Sénéchal, Christian Tahon

Dans cet article, nous présentons une méthodologie qui combine une approche pragmatique avec un outil d'aide à la conception, visant à générer un système global d'évaluation de la performance utilisable dans les blocs opératoires. Elle comporte quatre étapes: détermination de la stratégie…, In the current environment, hospitals need to develop performance assessment tools. Our purpose is an innovative methodology for reducing the existing deficiencies in healthcare performance. This methodology combines a practical approach with a design support tool for generating a global…

Logistique & Management, 2014, 22 (4), pp.33-42. ⟨10.1080/12507970.2014.11665666⟩. ⟨hal-03518955⟩

N°spécial de revue/special issue

Trends in Practical Applications of Heterogeneous Multi-Agent Systems.The PAAMS Collection

Javier Bajo Pérez, Juan M. Corchado Rodríguez, Philippe Mathieu, Andrew I Campbell, Alfonso Ortega, Emmanuel Adam, Elena Navarro, Sebastian Ahrndt, María N. Moreno, Vicente Julian

12th International Conference on Practical Applications of Agents and Multi-Agent Systems (PAAMS 2014), Jun 2014, Salamanca, Spain. Advances in Intelligent Systems and Computing, 293, 2014, 978-3-319-07475-7. ⟨hal-03519299⟩

Article dans une revue

L’aide à la décision comme cadre de gouvernance-innovation, Decision aiding as a framework of governance-innovation

Igor Crevits, Laurence Bonnafous, Said Hanafi

Dans cet article, nous avançons quelques arguments montrant que l’aide à la décision est utile pour soutenir une démarche d’innovation. Les concepts de l’aide à la décision permettent de caractériser finement une innovation, en la reliant à l’existant, comme une évolution et non comme une rupture.…, In this paper, we propose some arguments showing that decision aiding is useful for supporting an innovation approach. The concepts of decision aiding allow to finely characterize innovation, by linking it to the current situation, as an evolution rather than a disruption. The methodological…

Management des Technologies Organisationnelles (2014-..), 2014, 4, pp.129-139. ⟨hal-03402279⟩

Chapitre d'ouvrage

Missrail: A Platform Dedicated to Training and Research in Railway Systems

Frédéric Vanderhaegen, Philippe R. Richard

Several railway simulators exist but none of them allow the design of rail infrastructure with the possibility to simulate other rail functions such as train driving, train supervision or train planning by using the designed infrastructure. The proposed tool consists in taking into account an…

HCI International 2014 - Posters’ Extended Abstracts, 435, Springer International Publishing, pp.544-549, 2014, Communications in Computer and Information Science, ⟨10.1007/978-3-319-07854-0_95⟩. ⟨hal-03663774⟩