Publications

Affichage de 4051 à 4060 sur 5615


  • Communication dans un congrès

How to Improve Customer Relationship Management in Air Transportation Using Case-Based Reasoning

Rawia Sammout, Makram Souii, Mansour Elghoul

This paper describes research that aims to provide a new strategy for Customer Relationship Management for Air Transportation. It presents our proposed approach based on Knowledge Management processes, Enterprise Risk Management and Case-Based Reasoning. It aims to mitigate risks facing in air…

1st International Conference on HCI in Business, HCIB 2014 - Held as Part of 16th International Conference on Human-Computer Interaction, HCI International 2014, Jun 2014, Heraklion, Greece. pp.103-111, ⟨10.1007/978-3-319-07293-7_10⟩. ⟨hal-03663598⟩

  • Chapitre d'ouvrage

Towards Qualitative and Quantitative Data Integration Approach for Enhancing HCI Quality Evaluation

Ahlem Assila, Káthia Marçal de Oliveira, Houcine Ezzedine

Over the two past decades, various HCI quality evaluation methods have been proposed. Each one has its own strengths and its own shortcomings. Different methods are combined to enhance the evaluation results. To obtain better coverage of design problems and to increase the system performance,…

Human-Computer Interaction. Theories, Methods, and Tools, 8510, Springer International Publishing, pp.469-480, 2014, Lecture Notes in Computer Science, 978-331907232-6. ⟨10.1007/978-3-319-07233-3_43⟩. ⟨hal-03659714⟩